+ Topics on this page
+ Our Vision
Be among the regional leaders in the supply of equipment and consumables for laboratory, medical, pharmaceutical and veterinary customers, including maintenance service.
+ Our Mission
Your partner in the medical and scientific sectors, since 1956.
+ ISO Certified
Ducray Lenoir is also ISO 9001 , Version 2000 certified company. We are one amongst the first companies to be ISO certified in 1996.
+ About Ducray Lenoir Ltd
+ Our History
Ducray Lenoir was founded in 1956 by Mr Ducray and Mr Lenoir. At that time, the company focused mainly in the sugar laboratory market.
In 1987, the company was acquired by Mr Dominique Galea who set up a new dynamic organization. The company has since been through exceptional growth and improvement. The setting up of the after-sales service with workshop facilities to ensure a maintenance service to all equipment we supply had consolidated our leadership position.
The availability of more than 3,000 different items in stock in our warehouse at Petite Riviere help to better serve our customers.
Our building Head Office at Port-Louis, has recently been totally renovated for a more professional looking office.
+ Our Team
Today, Ducray Lenoir has 65 young dynamic staff, among which are 12 outdoor sales, and 8 engineers and technicians working in 5 departments: Laboratory, Medical Equipment, Medical Consumables, Pharmacy/ Veterinary and After-Sales.
The Sales and After-Sales staffs are regularly trained overseas at our principals, in order to better service our customers. Our policy is to ensure that we are able to service all equipment we supply.
+ Our Quality Policy
The Board of Directors and Management of Ducray Lenoir is fully committed to ensure customer satisfaction by providing a quality product and service right the first time, every time and on time.
Our ultimate aim is to establish long lasting partnership with our customers and suppliers through:
- > Unity as a motivated team to meet our quality objectives
- > Adequate training of our staff so as to constantly acquire and upgrade knowledge
- > Continual improvement of our Quality Management System.
We believe our present policy will lead us in our quest of Total Customer Satisfaction.
The main objective of the company is Customer Satisfaction. In this context, Ducray Lenoir Ltd has been constantly seeking for new product lines to cater for a wide range of customers, from the Sugar, Environment, Textile, Education sectors to that of Health.