Career Details

1. Job Profile

Job Title Head of Laboratory Effective Date 01 July 2025
Company Ducray Lenoir Ltd Ducray Lenoir International Ltd Department Laboratory
Category Manager Reporting Line Managing Director

Company Values

  • Integrity and Respect
  • Customer Focus
  • Communication
  • Innovation
  • Teamwork
  • Performance
  • Quality

The Head of Laboratory drives growth and success for Ducray Lenoir Limited and Ducray Lenoir International Limited by leading business development, optimizing operations, ensuring customer satisfaction, managing risks and complaints, and developing a high-performing team. This role oversees strategic sales planning, client relationship management, sales target achievement, and process improvement.

The Head of Laboratory drives growth and success for Ducray Lenoir Limited and Ducray Lenoir International Limited by leading business development, optimizing operations, ensuring customer satisfaction, managing risks and complaints, and developing a high-performing team. This role oversees strategic sales planning, client relationship management, sales target achievement, and process improvement.

Key Result Area Main responsibilities
Strategic Planning and Execution Develop and execute comprehensive sales strategies that drive revenue growth and achieve company targets by:

  • Developing and implementing effective sales strategies to achieve company targets.
  • Analysing market trends, customer needs, and competitive landscape to identify opportunities.
  • Setting sales goals and monitor performance metrics.
Product Development Create demand for assigned product portfolios by:

  • Following up on procurement processes for product tenders.
  • Initiating and managing the procurement process for tenders/IQ/PO, ensuring product specifications are listed.
  • Remaining focused on new opportunities within the specialty.
  • Identifying and develop niche markets.
Market Expansion and Business Development Drive company growth by securing new clients, increasing revenue, and expanding market reach by:

  • Identifying and pursuing new business opportunities and partnerships.
  • Expanding the company’s market presence by entering new territories and segments.
  • Developing and execute plans for product launches and promotional activities.
Sales Operations and Administration Enhance the efficiency of operations through effective process management and timely project completion by:

  • Overseeing the sales pipeline and ensure accurate forecasting.
  • Preparing and present regular sales reports to senior management.
  • Managing sales budgets and ensure optimal allocation of resources.
Customer Relationship Management Prioritize customer satisfaction and loyalty through exceptional service and effective communication by:

  • Building and maintaining strong relationships with key clients and stakeholders.
  • Addressing customer inquiries and resolve issues promptly.
  • Conducting regular client meetings to ensure satisfaction and uncover new opportunities.
Teamwork & Cross-functional Collaboration To enhance cooperation and coordination across departments to drive overall business success by:

  • Fostering a positive and communicative team atmosphere.
  • Communicating closely with the sales team on commercial information and opportunities.
  • Collaborating with the technical team and suppliers to resolve customer events.
  • Working closely with marketing, product development and other sales teams.
  • Providing and sharing market feedback to inform product enhancements and marketing strategies.
  • Collaborating with finance and operations to align sales efforts with overall business goals.
Manage Stock Level
  • Track stock levels and ensure the replenishment of fast-moving products.
  • Highlight products with short expiry dates or dormant items where applicable.
  • Maintain consignment registers where applicable.
Debtors
  • Ensure timely invoicing of deliveries.
  • Close store forms and invoices within two weeks.
Team Leadership and Management Enhance the skills and effectiveness of the team through training, support, and strategic guidance by:

  • Recruiting, training, and mentoring sales team members.
  • Setting performance expectations and conduct regular evaluations.
  • Foster a high-performance culture through motivation and recognition.
Regulatory Compliance and Ethics and Adherence to Company policies Identify, mitigate, and manage risks effectively while ensuring prompt resolution of customer complaints by:

  • Maintaining compliance with company mission, values, and vision.
  • Engaging professionally with customers and demonstrate integrity.
  • Adhering to national and local regulations and safety standards.
  • Taking responsibility and be accountable for health and safety measures.
  • Strictly following internal procedures according to ISO Standard.
  • Ensuring all sales activities comply with industry regulations and company policies.
  • Promoting ethical sales practices and integrity in all business dealings.
  • Staying informed about changes in healthcare regulations and adjust strategies accordingly.
People Management
  • Supervise team performance and address impediments where applicable.
  • Identify learning and development needs and collaborate on improvement plans.
  • Maintain workforce discipline and handle conflicts.
  • Ensure compliance with health and safety provisions.
  • Participate in training courses and skills development including self-learning/study and on the job training.
  • Ensure transfer of knowledge to colleagues and subordinates.

Key dimensions

  • Sales Strategy & Planning: Define and implement sales plans aligned with company goals.
  • Team Leadership: Recruit, train, and manage a sales team.
  • Set targets and monitor performance (e.g., using KPIs like conversion rate, revenue growth, etc.).
  • Customer Relationship Management
  • Build and sustain strong relationships with key clients.
  • Address client needs, feedback, and retention.
  • Sales Forecasting & Reporting
  • Prepare sales forecasts.
  • Analyse trends and submit performance reports to senior management.
  • Pricing & Negotiation
  • Propose pricing strategies based on competition and client type.
  • Negotiate contracts and terms of sale

Decisions making

  • Sales goals per product, person, or region
  • Choosing which accounts to grow, retain, or disengage from
  • Prioritizing certain product lines based on performance or stock availability

Problems

  • Slow Sales Cycles in Some Industries
  • Limited Market Size

Opportunities

  • Partnerships and Referrals: Collaborating, resellers to increase reach.

Job Requirements

Qualifications
  • HSC.
  • Tertiary qualification in science, engineering, or business field preferred; nursing accepted.
  • Computer literate with knowledge of MS Office tools.
Professional Qualifications
Experience
  • Previous experience in healthcare and marketing, hospital/ clinical environment.
  • Manage a team at senior level successfully.
  • Held a position at a management level with exposure in strategic planning and execution.
Behavioural Competencies
  • Excellent communication, presentation, negotiation, and selling skills.
  • Strong planning and organizational skills.
  • Ability to work independently and in a team.
  • Proficiency in written and spoken English and French.
  • In-depth understanding of medical and laboratory equipment specifications, features, and applications.
  • Familiarity with clinical environments and workflows to better understand the practical application of medical equipment.
  • Knowledge of relevant laboratory device regulations and standards.
  • Understanding of quality assurance processes and procedures related to medical devices.
  • Keeping up-to-date with technological advancements and emerging trends in medical equipment and healthcare technology.
  • Ability to train healthcare professionals and technical staff on the proper use and maintenance of medical equipment.
  • Proficiency in creating and interpreting technical documentation, manuals, and product specifications.

Internal Relationship

  • Sales Dept
  • Finance Dept
  • Managers / MD

External Relationship

  • Customers
  • Competitors
  • Suppliers

  • Management reserves the right to call upon the incumbent to take on any reasonable responsibility considered necessary for the attainment of its objectives.