Laboratory Division

Supporting Better Diagnostics for Better Patient Care

Laboratory Division

Overview

The Laboratory Division of Ducray Lenoir supports hospitals, clinics, and laboratories with reliable diagnostic technologies, equipment, and specialised testing solutions.

By working with leading global manufacturers and combining technical expertise with strong service support, the division helps healthcare providers strengthen their diagnostic capabilities, improve efficiency, and deliver accurate results that contribute to better patient care.

The division is composed of two specialised departments:

  • Laboratory Department
  • Medical Diagnostics Department

Each department focuses on specific areas of diagnostic technology while working with healthcare professionals to ensure reliable, high-quality laboratory services.

Head of Department

The Laboratory Division is led by Leigh-Anne McIntyre, the Acting Head of Department (HOD), who is responsible for overseeing operations and driving performance.

Leigh Anne - Laboratory Division

Enabling Efficient and High-Quality Diagnostic Laboratories

The Laboratory Department provides hospitals, clinics, and medical laboratories with reliable diagnostic instruments, reagents, and consumables that support accurate testing and efficient laboratory operations.

Working with leading international manufacturers, the department delivers end-to-end laboratory solutions, from system selection and installation to training, validation, and ongoing support.

Advanced Diagnostic Technologies for Healthcare Providers

The Medical Diagnostics Department supplies hospitals, clinics, laboratories, and healthcare professionals with premium diagnostic equipment, specialised laboratory systems, and rapid testing solutions from globally trusted manufacturers.

By combining strong supplier partnerships with technical expertise and responsive customer support, the department helps healthcare providers maintain reliable diagnostic services and efficient laboratory operations.

Laboratory Department

What We Do

We help healthcare providers build efficient and sustainable diagnostic laboratories by offering:

  • Laboratory instruments and analysers across clinical chemistry, haematology, immunology, microbiology, and point-of-care testing
  • Reagents, controls, calibrators, and consumables for routine and specialised laboratory testing
  • Technical expertise for laboratory design, workflow optimisation, and tender preparation
  • Training and application support to ensure safe and confident use of diagnostic systems
  • Project coordination for new laboratory installations and laboratory upgrades

Our role extends beyond supply — we act as a long-term technical partner, supporting laboratories in delivering reliable diagnostics every day.

  1. Needs Assessment
    We begin with detailed discussions and, when required, site visits to understand test volumes, laboratory workflows, accreditation requirements, and infrastructure.
  2. Tailored Solutions
    Based on these needs, we propose suitable analyser platforms, reagent configurations, and service packages that balance performance, uptime, cost-per-test, and long-term sustainability.
  3. Project Implementation
    Our team coordinates installation, validation, and training in collaboration with our Service and Supply Chain teams to ensure a smooth system deployment.
  4. Ongoing Support & Optimisation
    We provide continuous application support, quality control assistance, preventive maintenance coordination, and reagent planning to maintain uptime and avoid stock shortages.
  5. Transparent Pricing & Forex Considerations
    Because many laboratory systems and reagents are imported, we maintain clear communication regarding pricing, currency fluctuations, and quotation validity.

We support laboratories operating under strict quality systems such as ISO 15189 by providing:

  • Compliant laboratory instruments and IVD reagents
  • Complete technical documentation for audits and tenders
  • Support for method verification and validation
  • Proper storage, handling, and traceability of laboratory products
  • Clear escalation processes for incidents or product concerns

We collaborate closely with internal regulatory and quality teams to ensure all diagnostic solutions meet national and international standards.

We encourage responsible diagnostic practices through:

  • Energy-efficient laboratory analysers
  • Solutions that reduce reagent wastage
  • Digitised documentation where possible
  • Consolidated shipments to reduce packaging and environmental impact
  • Preventive maintenance programs that extend equipment life

These initiatives contribute to more sustainable healthcare systems while maintaining high diagnostic standards.

Our Laboratory team includes:

  • Product and application specialists trained by global manufacturers
  • Professionals with backgrounds in biomedical science and laboratory practice
  • Project sales coordinators experienced in laboratory tenders and implementations
  • Close collaboration with our engineering and service teams

The team is known for its problem-solving mindset, responsiveness, and long-term commitment to supporting diagnostic laboratories.

Medical Diagnostics Department

Key Responsibilities

The department focuses on:

  • Sourcing high-quality diagnostic equipment and test kits from trusted international manufacturers
  • Managing supplier relationships and ensuring product availability
  • Providing sales support and technical assistance to healthcare professionals
  • Delivering reliable diagnostic solutions tailored to the needs of laboratories and medical institutions

Through these activities, the department helps clients achieve:

  • More reliable diagnostic results
  • Faster turnaround times
  • Safer testing procedures
  • Cost efficiency in laboratory operations
  • Better preparedness for audits and quality assessments

The Medical Diagnostics Department provides a range of technical and operational support services, including:

  • Supply, installation, and commissioning of laboratory and diagnostic equipment
  • End-user training for clinicians and laboratory technicians
  • Calibration, verification, and validation of diagnostic systems
  • Dedicated technical support for troubleshooting and diagnostics
  • Demand forecasting and inventory planning to ensure continuity of supply

The department provides specialised diagnostic technologies across several key areas:

Immunology & Serology

Reagents

  • Immunoassay kits
  • ELISA kits

Equipment

  • Automated microbial identification systems
  • Incubators and colony counters

Reagents

  • Culture media
  • Antimicrobial susceptibility testing discs
  • Biochemical identification kits

Consumables

  • Petri dishes
  • Swabs
  • Inoculation loops

Equipment

  • PCR thermocyclers
  • Real-time PCR systems

Reagents

  • Molecular diagnostic test kits

Equipment

  • Rapid test readers
  • Portable diagnostic analysers

Reagents

  • Rapid diagnostic test kits

Consumables

  • Test cartridges
  • Sample collection devices

Equipment

  • Tube handling systems
  • Centrifuges

Reagents

  • Transport media
  • Stabilisation reagents

Consumables

  • Blood collection tubes
  • Specimen containers
  • Swabs and transport kits

The department ensures that all supplied products meet strict regulatory and quality standards through:

  • Supplier qualification and verification processes
  • Product certification and documentation checks
  • Batch and lot verification upon receipt
  • Controlled storage and temperature monitoring
  • FEFO (First Expiry, First Out) inventory management
  • Product traceability and recall procedures

These practices support laboratories operating under recognised standards such as:

  • ISO 9001
  • ISO 15189
  • College of American Pathologists accreditation frameworks.

The Medical Diagnostics team brings together strong technical and scientific expertise, including:

  • Manufacturer-certified training on diagnostic instrumentation and test kits
  • Backgrounds in microbiology, biomedical science, and laboratory diagnostics
  • Experience in laboratory workflow optimisation and quality systems
  • Operational experience in medical laboratory environments

This expertise allows the department to provide reliable guidance and responsive support to healthcare providers across Mauritius.